I despatched bailiffs to the airport as a result of Wizz Air would not refund me £4,500 – and I received my a reimbursement

A PASSENGER despatched within the bailiffs to an airport after Wizz Air didn’t refund him the cash owed after his flights have been cancelled on the final minute.

Russell Quirk stated he had little choice however discover a option to recoup £4,500 from the airline after it cancelled his household’s flights to Portugal.

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Having waited months for Wizz Air to refund the cash, he went to court and ended up sending within the bailiffs.

Wizz Air paid up, issued an apology and stated it “fell wanting our personal aspirations and our prospects’ expectations”.

In response to the patron journal Which? Wizz Air is only one of a number of price range airways dealing with county court docket claims in opposition to them.

Mr Quirk, a property skilled from Brentwood, Essex, informed the BBC the way in which prospects have been handled by Wizz Air has been “surprising, shambolic and shoddy”.

He had booked flights with the corporate in January final 12 months to fly from Luton Airport to Faro within the Might half-term for a household holiday together with his spouse and three daughters.

On the day of his flight, he woke early to discover a message from Wizz Air saying it had been cancelled.

He stated: “There was no rationalization, no different provided and no apology.

“I needed to wake my three daughters and inform them we weren’t occurring vacation – they have been very upset.”

Mr Quirk added as a result of inns, transfers and an airport lounge had already been paid for, he had no different choice however to seek out one other provider, which the household took the next day.

He stated that with these flights, together with the cash misplaced on an evening in a resort and different bills it had price him a complete of £4,500.

When he returned to the UK he tried to get recompense from Wizz Air, however he claimed it took nearly two months for the price of his unique flights to be returned together with different authorized compensation.

However, he stated Wizz Air repeatedly ignored his declare for “consequential losses” – the £4,500 further he needed to fork out.

He then took his case to the nation court docket however stated Wizz Air “ignored” the judgement in opposition to it, so bailiffs have been despatched in to the Wizz Air desk at Luton Airport.

Mr Quirk stated: “Their choice was at hand over the cash or the bailiffs would take it in items – it may need been chairs, tables, computer systems or an plane.”

He jokingly added that he may need preferred to have a aircraft at house, however Wizz Air did pay him the cash.

Mr Quirk stated: “More and more companies are pondering they will deal with prospects like dust and I am decided to eradicate that.

“My message is, the place massive corporations stonewall you, should you persevere you will get what’s owed to you.”

A spokesperson for Wizz Air stated: “In the summertime of 2022, attributable to unprecedented ranges of disruption throughout Europe and the UK which affected all the trade, we fell wanting our personal aspirations and our prospects’ expectations.

“When issues went improper, we didn’t react shortly sufficient to handle the excessive quantity of buyer claims that resulted from this disruption.

“We’re sorry about this and we’re working to make sure that our prospects’ expertise with Wizz is best this 12 months.

“Since December, Wizz has paid all CCJs [county court judgements] the place it acquired the judgment, and is continuous to work to settle all different excellent claims as shortly as doable.”

The Solar On-line has contacted Wizz Air for remark.

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